Return, Refund & Exchange Policy

Effective Date: 29 April 2025
Last Updated: 26 July 2026

Overview

MEEM Enterprises (“MEEM”, “we”, “our”, or “us”) is committed to providing high-quality products and a transparent shopping experience. This Return, Refund & Exchange Policy applies to purchases made through all official MEEM online stores, including Pakistan, the United Arab Emirates (UAE), and the United Kingdom (UK).

As each country operates under different fulfilment, shipping and consumer service procedures, specific return, refund and exchange terms may vary by store. Please read the policy applicable to the country from which you placed your order before requesting a return, refund or exchange.

By placing an order through any official MEEM online store, you acknowledge that you have read, understood and agreed to the applicable terms outlined in this policy.

🇵🇰 Pakistan Store Policy

1. Return Eligibility

Customers purchasing from the MEEM Pakistan Store may request a return within 2 calendar days of successful delivery only if the product received is:

  • Incorrect or different from the order placed.

  • Manufacturing defective.

  • Damaged during delivery.

  • Missing essential parts or accessories.

To qualify for a return, the product must:

  • Be unused, unworn and in its original condition.

  • Include all original packaging, labels, tags, manuals and accessories (where applicable).

  • Be free from signs of misuse, accidental damage, alteration or unauthorised repair.

  • Be accompanied by a valid order number or proof of purchase.

  • Receive prior approval from MEEM Customer Support before being returned.

Products returned without prior authorisation may be refused and returned to the sender.

2. Reporting Damaged, Incorrect or Defective Products

Customers must notify MEEM Customer Support within 24 hours of successful delivery.

To help us process your request quickly, you may be asked to provide:

  • Order Number.

  • Clear photographs of the product.

  • Photographs of the original packaging.

  • Shipping label (where applicable).

  • A brief description of the issue.

  • An unboxing video (recommended for faster verification).

Failure to report the issue within the required timeframe may result in the claim being declined unless otherwise required by applicable consumer protection laws.

3. Refund Policy

The MEEM Pakistan Store does not offer refunds for change of mind.

Refunds are only available where MEEM confirms that the product delivered is:

  • Incorrect.

  • Manufacturing defective.

  • Damaged upon delivery.

All refund requests are subject to inspection and approval by MEEM.

Approved refunds will be processed using the original payment method where reasonably possible. Cash on Delivery (COD) refunds may be issued via bank transfer or another mutually agreed payment method.

Refund processing may take approximately 5–14 business days after approval, depending on your payment provider or financial institution.

4. Exchange Policy

Customers may request an exchange where eligible.

Products may be exchanged for:

  • The same product, or

  • Another available product of equal or higher value (any price difference must be paid by the customer).

Exchange requests must satisfy all return eligibility requirements and remain subject to stock availability.

5. Change of Mind

Refund requests will not be accepted for:

  • Change of mind.

  • Personal preference.

  • Incorrect size selected by the customer.

  • Incorrect colour selected by the customer.

  • Wrong item ordered by the customer.

  • Product no longer required.

In such cases, MEEM may approve an exchange at its sole discretion, subject to stock availability.

6. Charges & Fees

For every approved refund or exchange, a PKR 300 handling charge will apply.

This charge covers:

  • Product pickup.

  • Return handling.

  • Delivery of the replacement product (where applicable).

These charges apply even where a replacement product is issued.

7. Non-Returnable Products

Unless delivered damaged, defective or incorrectly, the following items cannot be returned or exchanged:

  • Opened perfumes and fragrances.

  • Opened cosmetics, skincare or beauty products.

  • Personal care or hygiene products with broken seals.

  • Products showing signs of use, washing or misuse.

  • Products returned without original packaging or accessories.

  • Clearance, promotional or final sale items clearly marked as non-returnable.

  • Gift cards or digital products (where applicable).

8. Order Cancellation

Orders may only be cancelled before they have been processed, packed or dispatched.

Once an order has been shipped, it can no longer be cancelled and will instead be handled under this Return, Refund & Exchange Policy.

9. Fraud Prevention

MEEM reserves the right to refuse any return, refund or exchange request where fraud, abuse, false claims, suspicious activity or policy misuse is reasonably suspected.

Additional verification documents may be requested before approving certain claims.

🇦🇪 United Arab Emirates (UAE) Store Policy

1. Return & Exchange Eligibility

Customers purchasing from the MEEM UAE Store may request a return or exchange within 5 calendar days of successful delivery only if the product received is:

  • Incorrect or different from the order placed.

  • Manufacturing defective.

  • Damaged during delivery.

  • Missing essential parts or accessories.

To qualify, the product must:

  • Be unused and in its original condition.

  • Include all original packaging, labels, manuals, accessories and complimentary items (if applicable).

  • Be free from signs of misuse, accidental damage, alteration or unauthorised repair.

  • Be accompanied by a valid order number or proof of purchase.

  • Receive prior approval from MEEM Customer Support before being returned.

Products returned without prior authorisation may be refused.

2. Reporting Damaged, Incorrect or Defective Products

Customers must notify MEEM Customer Support within 24 hours of successful delivery.

To process your request, you may be asked to provide:

  • Order Number.

  • Clear photographs of the product.

  • Photographs of the original packaging.

  • Shipping label (where applicable).

  • A brief description of the issue.

  • An unboxing video (recommended for faster verification).

Failure to report the issue within the required reporting period may result in the claim being declined.

3. Refund Policy

The MEEM UAE Store does not offer refunds as part of its standard policy.

However, in exceptional circumstances where MEEM approves a refund at its sole discretion, the applicable charges described below will be deducted before processing the refund.

4. Exchange Policy

Eligible products may be exchanged for:

  • The same product, or

  • Another available product of equal or higher value (any price difference must be paid by the customer).

All exchanges remain subject to product inspection, approval and stock availability.

5. Charges & Fees

Exchange or Exceptional Refund Requested Within 5 Days

If your request is approved within 5 calendar days of successful delivery:

  • AED 18 (initial delivery cost) will be deducted.

  • Pickup service and replacement delivery will be provided free of charge.

Exchange Requested After 5 Days

If an exchange is approved after 5 calendar days:

  • AED 18 initial delivery cost will be charged.

  • AED 30 handling fee will apply, covering both product pickup and replacement delivery.

Exceptional Refund Approved After 5 Days

If MEEM exceptionally approves a refund after 5 calendar days:

  • AED 18 initial delivery cost will be deducted.

  • AED 30 pickup and return handling charges will also be deducted before the refund is processed.

6. Change of Mind

Returns, refunds or exchanges will generally not be accepted for:

  • Change of mind.

  • Personal preference.

  • Incorrect size selected by the customer.

  • Incorrect colour selected by the customer.

  • Wrong product ordered by the customer.

  • Product no longer required.

Any exception remains entirely at the sole discretion of MEEM.

7. Non-Returnable Products

Unless delivered damaged, defective or incorrectly, the following products cannot be returned or exchanged:

  • Opened perfumes and fragrances.

  • Opened cosmetics, skincare or beauty products.

  • Personal care or hygiene products with broken seals.

  • Products showing signs of use or misuse.

  • Products returned without original packaging or accessories.

  • Clearance, promotional or final sale items marked as non-returnable.

  • Gift cards or digital products (where applicable).

8. Order Cancellation

Orders may only be cancelled before they have been processed, packed or dispatched.

Once an order has been shipped, it cannot be cancelled and will instead be handled under this Return, Refund & Exchange Policy.

9. Fraud Prevention

MEEM reserves the right to refuse any return, exchange or exceptional refund request where fraud, abuse, false claims, suspicious purchasing behaviour or policy misuse is reasonably suspected.

Additional verification documents may be requested before approving certain claims.

🇬🇧 United Kingdom (UK) Store Policy

1. Return Eligibility

Customers purchasing from the MEEM UK Store may request a return if the product received is:

  • Incorrect or different from the order placed.

  • Manufacturing defective.

  • Damaged during delivery.

  • Missing essential parts or accessories.

To qualify for a return, the product must:

  • Be unused, unworn and in its original condition.

  • Include all original packaging, labels, manuals, accessories and complimentary items (if applicable).

  • Be accompanied by a valid order number or proof of purchase.

  • Receive prior approval from MEEM Customer Support before being returned.

Products returned without prior authorisation may be refused.

2. Orders Delayed

If your order exceeds the normal estimated delivery timeframe and tracking information shows no meaningful movement, MEEM UK Store will investigate the shipment with the shipping carrier.

Customers should contact MEEM Customer Support with their order number before requesting a refund or replacement.

3. Orders Not Received

If the tracking information shows the order as Delivered, but you have not received your parcel, please contact MEEM Customer Support immediately.

To investigate your claim, you may be required to provide:

  • Your Order Number.

  • A screenshot of your complaint or payment dispute (if applicable).

  • A non-delivery confirmation issued by the local courier or postal service where available.

  • Any additional information reasonably requested by our support team.

Every claim will be investigated before any refund or replacement is approved.

4. Damaged, Defective or Incorrect Products

Customers must report damaged, defective, incorrect or missing products within 30 days of successful delivery.

To process your claim, MEEM may request:

  • Clear photographs of the product.

  • Photos of the original packaging.

  • Shipping label.

  • A short unedited video.

  • A description of the issue.

Once verified, MEEM may provide:

  • A replacement product,

  • A full refund, or

  • A partial refund where appropriate.

The resolution offered will depend on the nature of the issue and the outcome of the inspection.

5. Incorrect or Missing Products

If you receive an incorrect item or your order is missing products or accessories, please notify MEEM Customer Support as soon as possible.

Depending on the circumstances, MEEM may:

  • Replace the incorrect product.

  • Resend missing parts or accessories.

  • Issue a full or partial refund where appropriate.

All requests remain subject to verification.

6. Exchange Policy

Eligible products may be exchanged for:

  • The same product, or

  • Another available product of equal or higher value (any price difference must be paid by the customer).

All exchange requests remain subject to inspection, approval and stock availability.

7. Order Cancellation

Orders may only be cancelled before they have been processed or dispatched.

Once an order has been shipped, cancellation is no longer possible and any request will instead be handled under this Return, Refund & Exchange Policy.

8. Non-Acceptable Claims

Refunds, replacements or exchanges will generally not be approved for:

  • Change of mind.

  • Personal preference.

  • Incorrect size, colour or product selected by the customer.

  • Products showing normal wear and tear.

  • Minor cosmetic imperfections that do not affect functionality.

  • Incorrect shipping information provided by the customer.

  • Orders delayed or affected due to customs inspections, force majeure or circumstances beyond MEEM’s reasonable control.

9. Fraud Prevention

MEEM reserves the right to refuse any return, refund or exchange request where fraud, abuse, false claims, suspicious purchasing behaviour or policy misuse is reasonably suspected.

Additional verification documents may be requested before approving certain claims.

10. Limitation of Liability

Except where prohibited by applicable law, MEEM’s liability shall be limited to the purchase price paid for the relevant product.

MEEM shall not be liable for indirect, incidental, consequential or special damages arising from the use of any product purchased through the MEEM UK Store.

General Terms (Applicable to All MEEM Stores)

The following terms apply to purchases made through all official MEEM online stores unless otherwise stated in the country-specific policy above.

  • Customers must obtain prior approval from MEEM Customer Support before returning any product.

  • All returned products are subject to inspection before any refund, replacement or exchange is approved.

  • MEEM reserves the right to refuse any request that does not comply with this policy or where fraudulent activity, abuse, false claims or policy misuse is reasonably suspected.

  • Refund processing times may vary depending on the customer’s payment provider or financial institution.

  • MEEM shall not be liable for delays or failures caused by events beyond its reasonable control, including but not limited to natural disasters, customs inspections, strikes, transportation disruptions or other force majeure events.

  • MEEM reserves the right to amend, update or replace this Return, Refund & Exchange Policy at any time without prior notice. Any changes become effective immediately upon publication on the official MEEM website.

Contact Information

If you have any questions regarding returns, refunds or exchanges, please contact us:

Business Name: MEEM Enterprises

Brand Name: MeeM Kollection

Website: www.meemgoc.com

Email: info@meemgoc.com

Phone / WhatsApp: +92 336 1117509

Business Address: Bedian Road, Lahore Cantt, Punjab, Pakistan

By placing an order through any official MEEM online store, you acknowledge that you have read, understood and agreed to this Return, Refund & Exchange Policy.